You can reset their password for them by going to Admin and choosing Employees from under People. From here, click the edit icon next to the employee’s name. To your right, you will see a Reset Password button in which you will click to reset the employee’s password. Complete and confirm their new password. Checking the Notify Employee box will send the employee an email with their new password. Don’t forget to click Reset Password.
The employee has the ability to change their own password, too. They will click the Forgot Password link on the Log In window and enter their username.
Once their username is entered, they will click Request Password Reset and receive an email with a link to reset their password.
Need help in assisting your employee or even resetting their password on your end? Click Here to reach one of our support team members who will be glad to assist you.