Support Center

Customer Reset Password

Last Updated: Feb 28, 2017 05:11PM CST
Do you have a customer who has forgotten or misplaced their Rental Essentials password? It’s very simple to reset their password. 
You can reset their password for them by going to Admin  and choosing Customers from under People. From here, click the edit icon next to the customer's name. To your right, you will see a Reset Password button in which you will click to reset the customer's password. Complete and confirm their new password.

Checking the Notify Customer box will send the employee an email with their new password. Don’t forget to click Reset Password
Your customer has the ability to change their own password, too. They will click the Forgot Password link on the Log In window and enter their username
Once their username is entered, they will click Request Password Reset and receive an email with a link to reset their password.

Need further assistance in assisting your customer?  Click Here to reach a support team member and they will be glad to further assist you.

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