Once the returned items on the transaction have been received, you want to click Split Order at the menu above the customer's information. You will then select the items that are going to be part of the first split. Only the received items will show as the other items are still out on rent.
You will now select the received items that need to be on a separate customer transaction or invoice and click Split Order.
If there is a balance due, the payment screen will appear. You can very easily Skip Payment and a new transaction will be created with only the items that have been selected to be on the split order.
Want to see the parent transaction? Just click the Back to Parent Transaction option in the menu located above the contract number.
Please view our manual invoicing to learn how to send an invoice to the customer for these items.
Click Here for further assistance and a support team member will be glad to assist. Or, click the Live Chat feature found at the bottom right of the screen to instantly chat with a support team member.