Support Center

Automatic Damage Fees

Last Updated: Jun 19, 2018 09:48AM CDT
Want to charge your customers for any damages they may have caused to your items or items that have lost?  Let us show you how this can be done.
You don't have to have the replacement cost entered for your items but it's helpful.  You can very easily add these by clicking the edit icon next to the item within your inventory selection screen and enter the amount in the replacement cost field from the pricing tab.  Click Save to keep your changes. 

Now that all of your replacement costs are entered, when you receive an item back from rental and there has been damage done to the item, check the item(s) you’re receiving.  If this is an unserialized item, enter the quantity that is being returned in the Qty. Returned field.  Enter the quantity that is lost or damaged in the Qty. Lost/Damaged field.  You can add these items to maintenance and add a fee and description.  


If this is a serialized item, once you select the item to be received, you want to select the condition of the item from the condition drop down.  

If the Needs Repair condition is chosen, the item will automatically be placed into maintenance.  You will be asked to add a fee and enter a description.  If the Unusable or Lost conditions are chosen, the item will automatically be removed from your inventory and "sold" to the customer at the replacement cost that is entered on the Pricing tab in the inventory edit screen.  You can always change this amount.  You will also be asked to enter a description.  


This will now receive that item and add it to the same transaction as a sales item in the amount of the replacement cost or whatever fee you added.  The rental amount will also be charged to the customer as well. 

If you have the condition photo add on feature, this will also allow you to add photos of the damage to go along with the damage fees.  
Click Here for further assistance and a support team member will be glad to assist you.  Or, click the Live Chat feature found at the bottom right of the screen to instantly chat with a support team member. 

Contact Us
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found