Support Center

Online Storefront Payments

Last Updated: Oct 10, 2017 11:36AM CDT
When customers reserve online, in order to have them pay to hold their reservation, “Take Credit Card Payments” must be selected in the Pricing Options within Admin-Configuration-Front End Configurations.  Credit card processing has to be setup for your company in order to be able to select this option.  Not set up for credit card processing and want this feature?  Click Here to reach out to our credit card person to get more information on how you can get started.

You will also have the option to add how much is required for the customer to pay to hold the reservation. 

If you only require a deposit, your inventory items have to have a deposit amount linked to them.  Please read our New Inventory help document on how to add a deposit to an inventory item.  (*NOTE:  If you only want the customer to hold the reservation with a deposit, the Hold Reservation Payment Minimum and Hold Reservation Payment Percentage fields will need to either be left blank or be set to 0.) 
If you have both the Minimum and Percentage of the same option (i.e. both for payment or both for deposit) completed, the software will take the greater of the two. 
Now that these configurations are set up, when a customer reserves online, they can now enter their card information and pay the amount requested to hold their items.  They will be asked to create a username.  They can go in at any time after they submit their rental and view their transactions.  They can pay for those transactions when you send a Request Payment upon sending them an email of their transaction.  To learn more about the request payment feature, please see our Request Payment help document under our Administration section.

For further assistance, Click Here to reach a support team member and someone will be glad to help you you out.  Or, click the Live Chat feature found in the bottom right of the screen to instantly chat with a support team member.


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