Within Admin-Configurations-Configure Email Options, you can enter a generic group email in which your customers can reply to. You want to make sure this is an email that is checked frequently so you won’t miss any of your order changes or confirmations coming in.
You can also make sure the original email to your customers was sent by blind carbon copying yourself on emails that go out. This way you are certain that you sent the email and not double guessing yourself.
You can also send friendly reminders to your customers a few days before their rental is due back.
Instead of the customer receiving a generic email message, you can enter a more personal email message for all of your rental due back reminders, orders, quotes and reservations. For those "special" email notes, you can always change this verbiage and enter a one time message that will appear in the body of the email only once and only for this one email.
Now you’re up with the times and technology and you can show your customers how professional you can be.
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