Support Center


Last Updated: Oct 12, 2017 01:45PM CDT
Do you have inventory items that you don't always have enough of and re-rent from another company/vendor?  What about those items that you don't keep on hand and re-rent from another company/vendor?  Let us show you how you can manage this and keep up with actual re-rents.

NOTE:  When you have a serialized item that you want to subrent, the subrent feature adds an unserialized copy of this item to the transaction.

When you overbook an item, you will still receive the overbooked warning.  You will now have the option to subrent the item if that transaction is a reservation or greater.  

Once you select the Subrent button, you will now have fields to complete entering more information on the item.  You will be able to enter vendor information and the name they call the item.  You will see the dates the is needed and the quantity you're short are auto-populated for you.  

You may want to update the dates and times since you will likely rent the item ahead of time.  If you edit the dates and times on your reservation, it does not automatically update the subrental.  You will easily be able to tell what needs to be changed with the other vendor. 

Once Save is clicked, you will see the subrented item on the transaction overview with the details.

If you click OK instead of subrent, you still get the overbooked warning symbol.  If you click on this symbol, you have the option to dismiss the overbook or subrent the item needed.

Click Here for further assistance and a support team member will be glad to assist.  Or, click the Live Chat feature found at the bottom right of the screen to instantly chat with a support team member.

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