Support Center

Custom Questions

Last Updated: Jul 03, 2018 12:40PM CDT
Do you have certain information needed that Essentials doesn't offer on the customer record?  You can now add these thru our new feature of custom questions.

From Admin, click Configure Custom Questions from within Configurations.  From here, click + New Custom Question.

Enter the question you need answered and a label for the question.  

Require this to be answered on the storefront?  No worries.  Just check the box Require an answer to this question on the web store and this will be required to be answered.  Don't have our storefront add on feature?  Just go to Manage My Account and click Manage/Change next to Package Details to add this to your current package.

Want it to be printed on the contract for the customer to see?  Just check the box Show on Contract.

Once all fields are completed and options are checked, don't forget to click Save.  

Have more than one question?  Just repeat the steps for each question.  You can have up to ten questions.

This is what you will see on the transaction overview screen.

This is how the questions are printed on the contract for the customer to see.

Need further assistance?  Please reach out to or click the Live Chat feature to your right and a support team member will be glad to assist.

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